Privacy Policy

We Care About Your Privacy

Black Tie Plumbing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using our website or services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, mailing address, and payment details when you schedule services or request a quote.
  • Non-Personal Information: IP address, browser type, operating system, and browsing behavior on our website.
  • Cookies & Tracking Technologies: We may use cookies, web beacons, and analytics tools to improve your browsing experience.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our plumbing services.
  • To process payments and transactions.
  • To respond to inquiries, requests, and service scheduling.
  • To send service updates, promotions, or important notices (you may opt out at any time).
  • To enhance website functionality and user experience.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors that assist with payment processing, scheduling, marketing, or customer service.
  • Legal Compliance: Authorities if required by law, court order, or to protect our rights and property.
  • Business Transfers: In the event of a merger, sale, or transfer of business assets, your data may be included in the transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Choices & Rights

  • Opt-Out: You can opt out of promotional emails by following the unsubscribe link.
  • Access & Update: You may request access to or corrections to your personal information.
  • Cookies: You can disable cookies in your browser settings, though this may affect website functionality.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us.